ROI FAQ's

What happens with my 'registration' information?
Any data collected is used purely as a means of validating and authenticating a user. We do not pass this to any other company. For more information see our privacy policy.
Do I have to register to use this system?
Yes you must first register so we can verify your identity, we pride ourselves on our integrity as a company and want to ensure our systems are not abused.
What is Text Messaging (SMS)?
SMS or Short Message Service which is referred to as Text Messages is a written message sent between devices such as mobile phones and computers.
Why use Text Messaging?
Mobiles phones are now classed as the most direct form of communication. Statistics show there are more phones than people in the UK and most people have their phones with them and turned on throughout the day.
How much does it cost?
ROICT allow users to sign up and purchase credits on a 'Pay As You Go' term. On 'sign up' your account is provided with 10 free credits, further credits can be purchased. The cost of further credits depends upon the number of credits required.
Do Credits Expire?
Credits do not expire; they will remain in your account until used.
Do you charge for incoming text messages?
No. We do not charge you for incoming text messages.
Is there a limit on the number of messages I can send?
No; ROICT is a bulk marketing company and our systems have been developed for 'Bulk Messaging'. You can send an unlimited number of texts providing you have enough credits. Note: there may be a small delay (minutes) for sending to large batches of numbers (such as thousands) but this is kept to a minimum. There is no minimum send so it is also possible to send individual messages. Note: this is not a spamming tool and accounts reported and proven to be spamming will be frozen/closed.
What happens to replies?
Replies to messages are collected and can be collected through various means, these can even trigger further actions.
How long is a text message?
One message is a maximum of 160 standard characters (note: some characters may be classed as two such as the pound symbol). In special cases we are able to send longer messages which are charged at a further credit for every 160 characters.
What is a character?
A character is a letter, number or symbol.
How long does it take to deliver a text message?
On average messages are delivered to the phones within seconds, however occasionally their could be an extended delay of minutes due to traffic or technical difficulties on the phone and /or the network. If the latter is the case the message center will attempt to re-deliver the message for up to 3 days.
The recipient did not receive my message, why?
The most common cause is human error when entering a number. ROICT will provide details of any invalid numbers used to allow you to cleanse your data. Occasionally the message can get lost in the system for different reasons such as the message expired before it was received for example if the phone is left off whilst on a long holiday.
What is a Keyword?
Keywords are a means of identification and relate to a specific user or campaign. For example text 'HELP' to 08454, here the keyword is 'HELP' and allows our system to identify the action to take on receipt of an incoming message. Keywords can be requested at any time.
Can a keyword be any word?
Yes, as long as it is not offensive and is not already taken for your shortcode, if the latter is the case we may be able to provide a new shortcode which does not have this keyword taken.
What is a Short Code?
Short codes are a short contact number, which accept incoming text messages. The aim is to provide a short/easy to memorise number. For example send 'HELP' to 08454, here the number is the short code to be used as the 'number to call'. Note: these numbers do not accept incoming voice calls.
Is my data stored?
When an ROICT account is created you are allocated unique identification for your account, this also enables you to log into and access information such as data and analytics on our secure web server.
Can others access or use my data?
Any data is your property, other users do not and never will have access to your data. ROICT will never use your data without your consent.
Do I need technical skills?
ROICTs' systems are simple and intuitive and offer full support. For further information or help please email support@roict.co.uk or use our contact us form.
Do I need to download anything?
No, ROICT systems are 'Web Based' and are simply accessed in the same way you access any other web site that requires a user to log in using a username and password.
What Area Does ROICT Cover?
ROICT texting can be sent throughout Europe.
Will ROICT contact my contacts?
No, we never use your contacts or pass this information on to others.
Why do I have to validate my details when I sign up?
In order for us to comply with regulations and allow us to satisfy our ethical obligations we need to ensure you are who you say you are, and that the number you provide is valid.
How do I upload my data?
Your data can be done by uploading a text file or by individual entry into a form.
I own a website and I would like to provide text messaging services.
ROICT offers bespoke solutions through our API's.